We encourage patients to share their quality of care complaints with The Joint Commission. The Joint Commission is the national accrediting organization for practically all hospitals in the country. The Joint Commission reviews all quality of care complaints (NOT billing complaints) submitted to it. All complaints are also recorded in The Joint Commission's data base. It can take up to several weeks to receive a response. The easiest way to submit a complaint to The Joint Commission is by e-mail. Its e-mail address is complaint@jointcommission.org. Your e-mail should include the name and address of the hospital, and a thorough explanation of your complaint. You can also submit a complaint to The Joint Commission by using The Joint Commission's website: www.jointcommission.org. Scroll down to "Filing A Complaint" on the right hand side. The website also provides considerable information about The Joint Commission and its complaint process. The Joint Commission also has a complaint telephone number: (800) 994-6610. It provides useful information on the complaint process, and you can speak to a Joint Commission representative. However, no complaints are taken over the telephone.